Frequently Asked Questions

How is the Adjust-a-Sink used?

It works much like a standard, fixed-mount shampoo bowl except for the important fact that it can be raised and lowered, using a hydraulic foot pump, a full 12 inches from a bowl height of 34 to 46 inches. This allows for an extremely comfortable fit to be established between the salon patron’s neck and the shampoo bowl. The comfortable fit eliminates back and neck strain and eliminates getting water on the patron and the floor. The Adjust-a-Sink can be used with a standard salon chair or a wheelchair. This allows the salon to be totally accessible as the patron can remain in their wheelchair during shampooing. This eliminates the possibility of accidents caused when someone is moved from a wheelchair to a salon chair.

Where can I purchase an Adjust-a-Sink?

Our products can be purchased through beauty salon equipment distributors; some offer online purchasing. They can also be purchased from plumbing supply distributors and through your plumbing contractor. We also sell direct to facility and salon customers- please call us toll free at 866-938-4608 for pricing. We do ship direct to Canadian customers.

Will a tilting bowl work just as well as an Adjust-a-Sink?

Tilting bowls provide about 5 inches of adjustment, this is not sufficient to serve the spectrum of residents of various statures and wheelchairs.  For example, a 5’8” person in a standard sized 18” wide wheelchair may need the neck height adjusted to 41” or 42” from the floor.  A short statured person in a small sized wheelchair who may be suffering from curving spine, may find a 34” neck position is most comfortable.  Providing services to children or smaller persons in reclining chairs may require a neck height of 31”
How do I pay for the Adjust-a-Sink?

We accept all major credit cards, or we accept check in advance of shipment. We require payment before processing all order– call us for more details.

What is availability and standard lead time?

We will do what is necessary to accommodate your project’s needs. With payment, we normally ship product three to four weeks after receipt of the order. Orders placed with custom laminates or including a wet station may take up to four weeks to ship.

What colors are available?

There are currently over 50 colors available for the bowls, and the backsplashes can be matched to most any color décor. Please note that the standard backsplash colors are white, almond, and black. There is an up-charge for custom match laminate colors. The manufacturer and color code is required for this option.

Do I need a hair trap (hair interceptor)?

We recommend that you use one of the hair traps we offer to reduce the instances of clogged drains. The JR Smith 8750 (cast iron or chrome) or 1701 Catch-All hair trap (polyethylene) are the hair traps we offer, as the dimensions of these traps are most compatible with the Adjust-a-Sink. Others can be used, however, we cannot verify their performance when used with the sink and we cannot be responsible for any adverse effect their use would have on the Adjust-a-Sink.

What type of shampoo bowl is used in the product?

Our product uses the Marble Products (Takara Belmont) 3000W cultured marble shampoo bowl. The bowl is provided to you along with hardware and fixtures and is included in the cost of the unit.

The Belvedere 8400K cast iron shampoo bowl is another option for the Adjust-a-Sink. If selecting this bowl, you will also receive hardware and fixtures for installation and is included in the cost of the unit.

Can we use our existing shampoo bowl (in the case of a remodel)?

Yes, if it is one of the bowls listed above. If not, we will determine if your bowl’s dimensions are compatible with the Adjust-a-Sink, and if they are, we will provide advice on mounting the bowl.

Can the unit be installed with my existing cabinetry?

The Adjust-a-Sink is a self-contained unit that is approximately 22 inches wide and can be mounted onto any sturdy surface such as the wall or a cabinet. We suggest that you allow for at least six inches of space on either side between the unit and your cabinetry to provide adequate space for the stylist to work and for the right side foot pedal to swivel.  In addition, you need to ensure that any counter lip extends out no further than ½” to avoid interference with the elevating backsplash.  Please consult drawing K100 for overall dimensions and unit profile.

How long will it take to install and assemble?

Assembly and installation should take no more than two hours. The unit can be attached to your current drain and water source. Depending on the location of the water source and waste line, some minor plumbing modifications may be needed. Please advise the wall height of the waste line upon ordering.

Does the Adjust-a-Sink meet the required standards?

Yes, the the Adjust-a-Sink is in compliance with ASME A112.19.12-2006 and ASME A112.19.2-2008/CSA B45.1-08 including Update No. 2 dated March 2011. Our K100 model is cUPC Listed File #5496. Our product is also specifically approved in MA (Code P3-1108-214) and WI (File #20090409).

Why is the Adjust-a-Sink non-refundable?

All Adjust-a-Sinks are built to order with the opportunity to select the color of the bowl, laminate, and shroud. Because installation of the shampoo sink requires assembly and includes drilling holes and gluing the drain in place, we have a no refund policy.

Is the Adjust-a-Sink ADA compliant, can you provide certificates?

There are no compliance documents for the K100. In fact, there is no organization or governmental body that has authority to give “ADA approval” for any product or service. Compliance to the ADA requirements for facilities is done through site inspection after all construction is complete. All products must be installed according to the ADA rules. Manufacturers list their products as “ADA compliant” with the caveat that they are installed per recommendations and result in proper clearances, height, etc. Secondly, a salon shampoo sink is not intended for user self-service, so there isn’t a category under ADA regulations for this. The Adjust-a-Sink does help you provide a service to disabled clients, so it does improve accessibility to your salon.

How does the Adjust-a-Sink ship?

The Adjust-a-Sink ships in 3 boxes- 1 box ships directly from the bowl manufacturer. All orders can be palletized if necessary.
What is the warranty for the Adjust-a-Sink?

All parts of the sink are under warranty for 2 years from purchase and the hydraulic pump is under warranty for 5 years from purchase. Please reference your order number when inquiring about replacement parts that may still be under warranty.

How do I mount a hair trap to the drain?

One way to mount a hair trap to the drain is to use a 1-1/2″ female threaded adapter, also known as a clean-out adapter. The trap has 1-1/2″ male threads that can be fit to the trap, and then the adapter can be glued to the drain. Always adjust the alignment of the drain before plumbing the trap, and dry fit all components and test the movement and clearance before gluing.

What do the dimensions and measurements mean on the K100 drawing (sheet 2)?

When mounting the sink to cabinets, there must be enough room for the stylist to work around the sink. These dimensions are our recommendation for allowing enough room for the stylist.

Are the Marble Products 3000W and Belvedere 8400K the only bowls available to use with the Adjust-a-Sink?

These are the two bowl models that we recommend using and that are the most functional and practical with the Adjust-a-Sink, though there may be other bowls that could fit. Please contact us direct for questions about other possible models.

Are the openings for the supply lines and drain pre-drilled in the panel?

No, these need to be field drilled.

What are the mounting requirements?

The Adjust-a-Sink is not a freestanding system. If installing to a wall, the unit needs to be mounted to wall studs or backers with bolts, lag screws or anchors. Securing to drywall alone is not sufficient to support the system. Secure the back panel to the wall in four places using 1/4 inch hardware minimum.